KTX refunds are mostly about timing. The closer you are to departure (or after departure), the higher the penalty tends to be. This page includes a tidy penalty table and practical rules to avoid surprises.
| Quick fact | Answer |
|---|---|
| Main factor | Timing (closer to departure = higher penalty) |
| After departure | Often station-counter only |
| Change tickets | Commonly behaves like cancel + rebook |
| Last verified | Feb 23, 2026 (Korail penalty table) |
How refunds generally work
If you cancel before departure, you can usually process refunds through the same channel you used to buy (website/app/counter). After departure, refunds often become more restrictive and may require a station counter.
If you have not purchased yet, start with How to buy KTX tickets.
Cancellation penalty table (latest)
The table below is based on Korail's published "위약금안내" penalty schedule.
| When you cancel | Penalty | Notes |
|---|---|---|
| 1 month to 2 days before departure | KRW 400 | May be reduced if refunded within 7 days of purchase (per Korail table). |
| 1 day before departure | 5% of fare | May be reduced if refunded within 7 days of purchase (per Korail table). |
| Day of departure to 3 hours before | 10% of fare | |
| Within 3 hours to before departure | 20% of fare | |
| Up to 20 min after departure | 30% of fare | Station counter only (per Korail table). |
| Up to 60 min after departure | 40% of fare | Station counter only (per Korail table). |
| Until arrival time | 70% of fare | Station counter only (per Korail table). |
| After arrival time | No refund | Per Korail table. |
Cancel vs change
In many real booking flows, "change" behaves like cancel the old ticket + buy a new one. This matters on high-demand routes where the alternative train can sell out.
How to cancel / refund
- Online purchase: sign in and look for "My Tickets / Reservations" and then refund/cancel.
- Counter purchase: refunds can typically be handled at a station counter (bring ticket/payment method).
- If you're mixing up KTX vs SRT, read KTX vs SRT (station choice changes everything).
Common mistakes
- Waiting until the last minute, then being surprised by penalties.
- Canceling first when the replacement train is close to sold out.
- Mixing up stations (Seoul Station vs Suseo Station) and having to rebook.
FAQ
Do I always get a full refund?
Not always. The refund amount depends on the timing window and whether it's before or after departure. Use the penalty table above and cancel early when possible.
Does luggage affect refund policy?
No, separate topic. See KTX luggage rules.
Related pages
- How to Buy KTX Tickets: booking guide
- KTX vs SRT: choose the right system
- KTX luggage rules
- KTX seat classes